IT Resume Make-Over – Part I

ResumesA review of this job seeker’s resume left me with more questions than answers. What kind of position was he targeting and what’s he been doing since 2010? And could he manage a full-time job and still go to school?

Take a look at the original resume to reach your own conclusions. Then check the site again tomorrow because we’ll be publishing our enhanced and revised version.

CAREER SEEKER RESUME

123 Need A Career Ave Career, MD 00000 (123) 456-789 needacareer@yahoo.com

CAREER EXPERIENCE

 COLLEGE, New York, NY                       2009 – 2010

Junior Cisco Infrastructure Assistant              

  • Configured Cisco Access Switches (3524, 3500, 3550, 3750 and 3750G).
  • Assisted with the migration from 3524, 3500, 3550 and 3750 to 3750G Access Switches
  • Terminated, tested and labeling of category 5/6 Unshielded Twisted Pair cabling on a range of medium to large-sized projects in a team or solo environment.
  • Upgraded Cisco Access Switch Internetwork Operating System using Trivial File Transfer Protocol and XMODEM.
  • Ensured thorough Cisco switch, access point and cable architecture documentation via spreadsheet.
  • Racked, cabled, and networked Cisco switches and access points.
  • Maintained documentation of work performed during the day.
  • Quickly resolved network issues to reduce downtime.
  • Sound knowledge of Telecommunications Industry Association/Electronic Industries Alliance 568 A/B wiring standards.
  • Archived Cisco architecture start-up configuration files for immediate retrieval in case of system failure.
  • Strong understanding of CiscoWorks Local Area Network Management Solution.

ABC Company, Anytown, MD                    2008 – 2008

Customer Support Representative (Temporary position)

  • Provided and processed information in response to inquiries, concerns and requests about products and services.
  • Recorded customer inquiries for follow-up and tracking purposes.

XYZ Company, Anytown, MD 2006 -2008

Technical Support Representative

  • Responded to technical support E-mails and phone calls from end users.
  • Provided resolutions to end users issues in a clear and concise manner.
  • Assisted in the training of new technical support representatives.
  • Attended internal training sessions to increase product knowledge of supported products.
  • Built rapport, listened, clarified and managed conversational call flow.
  • Managed upset end user, conflicts and challenging situations.

Tech Firm,  Anytown, MD                      2006 – 2008

Technical Support Representative

  • Responded to technical support E-mails and phone calls from end users.
  • Provided resolutions to end users issues in a clear and concise manner.
  • Assisted in the training of new technical support representatives.
  • Attended internal training sessions to increase product knowledge of supported products.
  • Built rapport, listened, clarified and managed conversational call flow.
  • Managed upset end user, conflicts and challenging situations.

COMMUNITY COLLEGE, Anytown, MD                                                        2003 – 2006

Senior Computer Lab Assistant

  • Supported students’ operational use of personal computers.
  • Consulted with other support staff for computer/network related issues.
  • Assisted with the installation of new computers in student areas of college campus.

CERTIFICATIONS & EDUCATION

  • Cisco Certified Network Associate (Anticipated: November 2011)
  • CompTIA: A+ and Network+
  • Currently enrolled at ABC University Online for Bachelors of Science Degree in Network & Communications Management

 

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