Verizon To Employees: Don’t Buy iPhones Yet

You might have thought that those lucky Verizon employees would have first dibs on the new iPhone when it launches Feb. 10. Not so. In a memo to managers Verizon Wireless COO John Stratton urged employees to hold off buying the device for a while to make sure customer demand was satisfied.

Stratton wrote that this was a chance to "to show those millions of people what it means to be a Verizon customer — providing them the best network, joined by the very best customer service and support, all adding up to a world-class customer experience."

Nothing wrong with that. But don’t you wish that sometimes – just sometimes – managers would write, "Guys, we can’t screw this up. You’ve waited this long, just wait a little longer." That would get me on board to hold off buying something. And that’s not always an easy thing to do.

 – Mark Feffer

Post a Comment

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>