Sample Resume: Technical Trainer

MARTIN SHIELDS

204 Dice Avenue  |  New York, NY 10035  |  000-000-0000  |  martin.shields@dice.com

Certified Technical Trainer with proven background improving operations
through effective instruction

SUMMARY OF QUALIFICATIONS

  • In-depth experience in technical training, writing, course development, instructional design, and resource coordination.
  • Adept at creating classroom and web-based training and instructional materials, teaching aids, and devices, as well as technical/troubleshooting manuals and user guides.
  • Excel at collaborating with managers, instructors, and clients to determine training needs.
  • Superior communication, diagnostic, technical, and presentation skills.
  • CompTIA CTT+ certified.

PROFESSIONAL EXPERIENCE

ABC INC., NEW YORK, NY
2006 – Present
Senior Technical Trainer
  • Provide high-level training efforts for this major pharmaceutical company with 6,000 employees, including classroom, train-the-trainer, video conferencing, webinars, lunch-break sessions, and Q&A.
  • Develop document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Maintain documentation on intranet.
  • Train company representatives on corporate and business guidelines, customer relationship management (CRM) tools, billing systems, and proprietary applications.
  • Pursue emerging training technologies and strategies, including mobile, podcasts, and vcasts.
  • Oversaw aggressive on-site training workshops for all employees during migration to Linux system.
DEF COMPANY, NEW YORK, NY
2004 – 2006
Technical Trainer
  • Developed and presented multilevel classroom courses on DEF’s products to employees and end users with varying levels of knowledge, skills, and abilities.
  • Assist in development of training materials, technical/troubleshooting manuals, and user guides.
  • Learned and taught proprietary software and mechanical instrumentation.
  • Created course guides for new product releases.
  • Prepared webinars and student reference materials for field offices to continually improve quality.
HJK INC., NEW YORK, NY
2000 – 2003
Technical Trainer
  • Provided face-to-face and web-based training for medical claims processing systems and applications.
  • Designed and prepared course materials, teaching aids, skill evaluations, and final assessments.
  • Uploaded/downloaded testing results to track progress. Submitted reports to division managers.
  • Worked with human resources and department heads to schedule and customize training sessions at 25 offices throughout country.
  • Liaised with managers, other instructors, and system vendors to determine training needs.

TECHNICAL SKILLS

Operating Systems: Linux, Microsoft Office 2007/XP/Vista/NT
Applications: MS Office Suite, MS Project, MS Live Meeting, Adobe Photoshop, Illustrator
Programming: C, UNIX, HTML/XML
Databases: Oracle, Sybase, MS Access, MySQL, SQL Server
Hardware: Servers, printers, networking, VoIP, telecommunications devices
EDUCATION AND CERTIFICATION
Bachelor of Science in Information Systems;
Boston University, Boston, MA (2000)
  • CompTIA CTT+ Certification

 

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