Sample Resume: Siebel Developer

JONATHAN DOLE

30 Dice Way  |  Queens, NY 11103  |  C: 000-000-0000  |  jonathan.dole@dice.com

Experienced Siebel Developer with expert analysis, design,
development, and configuration skills

SUMMARY OF QUALIFICATIONS

  • Customer Relationship Management (CRM) expert with over 7 years of experience creating and implementing eBusiness solutions utilizing Siebel products.
  • Demonstrated proficiency in diverse facets of business analysis, including Business Process Mapping, Technical Architecture, Workflow Analysis, and eCommunication solutions.
  • Extensive experience with Siebel applications and verticals, including Server Administration, Sales Automation, Call Center, Workflow Manager, Order Manager, and Marketing Applications.
  • Background managing all aspects of project lifecycle in wide range of organizations.
  • Excellent computer skills, with expertise in Oracle, MS SQL Server, and other databases.
  • Goal-oriented team leader adept at building strong relationships with coworkers and clientele.

TECHNICAL SKILLS

Applications: Siebel 7.8/7.5/7.0, Partner Manager, eCommunication, Consumer Goods, Sales, Marketing, Tools, Configuration, EAI, VB, eScript; MS Office Suite
Server Components: Enterprise Integration Manager (EIM), Workflow Manager
Web Technologies: VB Script, Java Script
Languages: C, C++, Visual Basic (VB), eScript, Oracle PL/SQL, Smart Script, HTML, XML
Databases: Oracle 10G/9i/8.0, MS SQL Server7.0, MS Access
Operating Systems: Windows 2000/NT/XP, DOS, UNIX

PROFESSIONAL EXPERIENCE

ABC COMPANY, NEW YORK, NY
2006 – PRESENT
Siebel Developer
  • Supervise team responsible for developing and customizing order management applications using Siebel Tools.
  • Bug, test, and resolve defects in eCommunication environment to improve performance.
  • Oversee batch data migration from legacy systems to Oracle databases using EIM.
  • Use Siebel Tools to modify applets, views, and screens to meet client requirements.
  • Achieve Business Rule automation using Siebel VB scripting and Workflow Manager.
  • Customize business object models and data object models. Prepare mockups for functionality.
  • Create documents for use cases, data mapping, test cases, environment migration, and user training.
DEF COMPANY, NEW YORK, NY
Siebel Analyst/Configurator
2004 – 2006
  • Analyzed functionalities and corrected errors within upgraded Siebel Consumer Goods.
  • Modified and configured applets of upgraded version to ensure optimal performance.
  • Configured files in development and test environments.
  • Assisted with integration, system, and User Acceptance Testing (UAT).
  • Worked on Siebel Data Mapping while importing data from legacy systems to MS SQL databases using EIM.
  • Resolved bugs during testing and provided production support upon implementation.
  • Set up users and groups; established access and query privileges for users.
  • Created pick lists, links, and joins.
HJK INC., NEW YORK, NY
Siebel Consultant
2003
  • Part of Siebel team of 3 consultants working on design and configuration phases of successful Call Center implementation.
  • Involved in development of Business Components/Objects, applets, and screens. Assisted with complex scripting to interface with client user interface (UI).
  • Liaised between client and Siebel teams to ensure work met client requirements. Communicated to Siebel team when business requirements changed.
  • Prepared Low Level Design (LLD) document and module for Business Object Design (BOD).
  • Assisted with testing and resolving errors.
LMN CORP., NEW YORK, NY
Siebel Configurator
2001 – 2002
  • Helped perform bulk data import to Siebel database using EIM.
  • Aided in configuration of screens, views, and applets.
  • Created rules for Workflow Manager and Assignment Manager.
  • Assisted in project scoping, planning tasks, and change management.
EDUCATION
State University of New York, Albany; Albany, NY
Master of Science in Information Technology (2001)State University of New York, Albany; Albany, NY
Bachelor of Science in Computer Science (1999)

 

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