Sample Resume: Operations Manager

MARION STEVENS

355 Dice Way  |  Tucson, AZ 85743  |  000-000-0000  |  marion.stevens@dice.com

Operations Manager with proven track record supervising staff, IT resources,
and client relations

SUMMARY OF QUALIFICATIONS

  • Expert planning, scheduling, and management skills in various information systems and technologies.
  • Successful backfround in project/program management, business development, and quality assurance.
  • Strong leader adept at motivating teams to surpass business goals and client expectations.
  • In-depth knowledge of diverse business areas, including production, inventory, and marketing.
  • Exceptional communication, interpersonal, organizational, and presentation skills.

TECHNICAL SKILLS

Languages: C++, Perl, VB Script, HTML, XML
Operating Systems: Windows NT/2000/XP/Vista, Linux
Servers: HP, Dell, IBM
Applications: Microsoft Office Suite, Norton Anti-Virus, CRM programs
Networking: TCP/IP, LAN/WAN, VPN, hubs, switches, routers, firewalls, mobile devices

PROFESSIONAL EXPERIENCE

ABC, Inc., Tucson, AZ
OPERATIONS MANAGER
2005 – PRESENT
  • Plan and manage day-to day IT operations for company with 300 employees, including budgeting, forecasting, and professional development of technical staff.
  • Establish operational objectives and work plans; liaise with sales and marketing managers to maximize synergy among departments.
  • Create and execute operational procedures and audits in compliance with company regulations.
  • Mentor and supervise project/product managers and programmers to ensure timely and cost-effective development of systems and services that support business objectives.
  • Review technology requests and work with direct reports to schedule and complete projects.
  • Manage and coordinate third-party vendors. Bridge gaps between internal staff and external parties.
DEF Inc., Tucson, AZ
DEPUTY OPERATIONS MANAGER
2001 – 2004
  • Coordinated project lifecycle by setting deadlines, assigning tasks, and monitoring progress, including budgets, performance reports, and user feedback.
  • Helped gather sales and IT metrics to ensure revenue and profit goals were met. Reported directly to Operations Manager.
  • Liaised with contract and project management teams to assess client needs and provide solutions.
  • Developed customer profiles and technical documents in compliance with corporate standards.
HJK, Ltd., Tucson, AZ
SYSTEMS ADMINISTRATOR
1999 – 2001
  • Worked closely with project management team to implement programs that improved operational efficiency by 30%.
  • Liaised with network administrators to support backup recovery and security efforts.
  • Installed, troubleshot, and supported 50 workstations, including hardware, software, networking, security, and telecommunications.
  • Resolved technical support issues for staff, as well as remote users (VPN and mobile devices).
EDUCATION
B.S. in Computer Science, University of Arizona; Tucson, AZ (1999)

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